Please read these terms carefully before placing an order. By purchasing from Pink Cloud Sweets, you agree to these terms.

1. About Us

Pink Cloud Sweets is an online sweet shop based in the United Kingdom. We sell confectionery products via our website at www.pinkcloudsweets.co.uk. For queries, contact hello@pinkcloudsweets.co.uk.

2. Orders

• All orders are subject to availability and confirmation of the order price.
• We reserve the right to refuse or cancel an order at any time, including after confirmation, if there is a pricing error or stock issue.
• You will receive an order confirmation email within 30 minutes of placing your order.
• Orders are a legally binding contract once confirmed by us.

3. Pricing

• All prices are displayed in British Pounds (GBP) and are inclusive of VAT where applicable.
• Delivery charges are shown at checkout and may vary based on order value and location.
• We reserve the right to change prices at any time without notice.
• Promotional prices are only valid for the stated period.

4. Payment

• We accept major debit and credit cards, and other payment methods shown at checkout.
• Payment is taken in full at the time of ordering.
• All transactions are encrypted and processed securely.
• We do not store payment card details.

5. Delivery

Please refer to our Shipping & Delivery Policy for full details on delivery times and charges.

6. Cancellations

• You may cancel your order within 1 hour of placing it by contacting us immediately at hello@pinkcloudsweets.co.uk.
• After 1 hour, orders may already be packed and dispatched. We cannot guarantee cancellation after this point.
• Custom or personalised orders cannot be cancelled once processing has begun.

7. Returns & Refunds

Please refer to our Refund & Returns Policy for full details.

8. Product Information

• Product images are for illustration purposes. Colours and appearance may vary slightly.
• We make every effort to display product weights accurately. Slight variations may occur.
• Allergen information is listed on product pages. It is your responsibility to check this before ordering.

9. Limitation of Liability

To the fullest extent permitted by UK law, Pink Cloud Sweets shall not be liable for any indirect, incidental, or consequential loss arising from the use of our products or services.

10. Intellectual Property

All content on www.pinkcloudsweets.co.uk including text, images, logos, and branding is owned by Pink Cloud Sweets or its licensors. You may not reproduce, distribute, or use our content without written permission.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of the updated terms.